FIGURE A

Field Operator is being utilized in natural gas production and compression.

Likewise, Survey has assisted other clients in gathering customer satisfaction and quality assurance metrics in a reliable manner previously not possible in such short time frames with so great of ease. By allowing clients to create a customized survey with a standards-based intranet authoring tool, Survey provides the enterprise with an expandable and convenient mechanism to capture feedback in almost any area. In Figure B, you'll see how a Flexjet, a division of Bombardier Business Jet Solutions, used Survey to track the quality of its service.

FIGURE B

Survey allows Flexjet to track its service quality.

As demand for customized hardware and software increases, the market will continue evolving to provide smart integrated devices that fit specific niches such as barcode scanning, printing, and more. Many industries and sectors are beginning to realize the advantage of combining handheld devices with wireless technological advances to meet their market needs and enhance existing business infrastructures. The successful enterprises of the future will be those who can leverage and integrate these rapid advancements in technology to drive value creation.

Kevin J. Kelly is Vice President and Chief Technology Officer of nHand Solutions, Inc., at http://www.nhandsolutions.com.