Handheld software in the suite includes the MultiMail Deluxe email client, a new activation application, the Palm Web browser, and AOL Instant Messenger. Desktop software includes the MultiMail Deluxe conduit, which synchronizes with Microsoft Exchange and Lotus Domino, and the Palm Desktop software for the Palm i705 handheld.

IT Technical Support
Palm offers IT managers a single point of contact for all their support questions with the end-to-end phone and email support. Standard support is five days a week, 12 hours a day. A premium option that offers seven days a week, 24 hour a day service, can be purchased separately.

Palm.Net Enterprise Wireless Services
With Palm.Net Enterprise Wireless Services, IT departments will receive a set of services that provides flexibility, manageability, and ease of activation for handheld deployment. Flexibility comes in the form of a range of options for wireless service payments. Companies can choose to receive one invoice for all their enterprise users, have the individual users pay directly (and be reimbursed by the company later), or use a combination of options.

The manageability of the solution can be seen when the IT departments need to handle incidents, such as lost, stolen, or damaged handhelds. An IT manager can "quarantine" a lost or stolen handheld and easily "lock out" the device from accessing the network. The manager can then "unquarantine" it if the device is found. If a handheld is damaged, a user returns the device to the IT manager who can swap the network ID of the damaged handheld and apply it to a new handheld. The new handheld is then given to the user who performs a HotSync operation to get back up and running.

The Palm i705 Handheld
The Palm i705 handheld was reviewed in the February 2002 issue of PalmPower's Enterprise Edition at http://www.palmpowerenterprise.com/issues/issue200202/i705001.html. The wireless Palm handheld provides always-on "push" secure end-to-end email for corporate email accounts; personal email with up to six Internet email accounts; Web browsing via Google search or URL entry; and classic Palm PIM (Personal Information Management) features.

Makes vendors happy too
Many independent vendors of Palm OS software are also testing the new Palm enterprise solution and believe it can help their customers. Siebel Systems (at http://www.siebel.com), for example, markets a piece of Sales Force Automation software. According to Mercedes Ellison, vice president of Alliances at Siebel Systems, "By using a Palm i705 handheld, mobile sales professionals can now be even more effective in the sales process. Not only does it provide the always-on access to email, but Siebel Systems sees the i705 handheld as a cornerstone of application deployments for the Sales Force Automation market."

Pricing and availability
The Palm i705 Wireless Messaging Solution will be sold through selected Palm authorized channel partners starting this summer. If you purchase the Palm i705 handheld for individual use, you can integrate your device into a later companywide deployment of the Palm i705 Wireless Messaging Solution.